FEES AND REFUND POLICY
Account director ; Karen Glaves
FEE PAYMENT AND LATE FEES
Recreational Students: For all recreational students, fees are due on the first day of class. We kindly request that you ensure the payment is made promptly to avoid any inconvenience. Your timely payments enable us to provide the best acro experience for your child.
Competitive Students: For competitive students, fees are due on the first of each month. Consistent and timely fee payments play a significant role in supporting your child's training, costume preparations, and competition participation.
LATE FEES
Late Fee Policy: We understand that unforeseen circumstances may arise, but we must emphasize the importance of adhering to the fee due dates. A late fee of 10% will be applied if payment is not received within 7 days of the due date. Furthermore, please note that if a payment remains outstanding beyond the 7-day grace period, the student will be unable to participate in class/practice until the fee is settled.
Subsequent Late Fees: In the interest of fairness to all parents and students, we have implemented a policy to discourage repeated late payments. A 10% fee will be added for each subsequent month that a payment is late after the initial late fee is applied.
CANCELLATION, WITHDRAWL AND REFUND POLICY
Recreational Classes: In the event of a class withdrawal, please note that no refunds will be provided after the second scheduled class. Refunds for withdrawals made prior to this point will be prorated based on the classes that have already taken place. This policy allows us to allocate resources and maintain a consistent learning environment for all students. For any cancellations made by the studio due to weather, teacher absence etc; We will do our best to schedule a makeup class at the end of the session. If we are not able to reschedule the class, a credit for that class will be placed on your account. Please note that this is a credit only and not a monetary refund to be paid out.
Competitive Team: For competitive team students, please be aware that no refunds will be issued for payments made before the cancellation/withdrawal date (This includes costume deposits, jacket payments, competition fees etc). We understand the commitments involved in being part of our competitive team and appreciate your understanding of this policy. We are not charging for the team selection classes taking place in September - these classes are being used as a buffer to make up any practice cancellations made by the studio due to weather, teachers absence etc.
We understand that unexpected situations may arise, and we are open to discussing any special circumstances that may affect your ability to adhere to our policies. If you foresee any challenges with meeting the fee due dates, please contact our account manager Karen at acroacademyinfo@gmail.com as soon as possible, so we can work together to find a solution.
Your understanding and adherence to our fee payment and cancellation policies allow us to provide the best acro experience for all our students. If you have any questions or concerns, please do not hesitate to reach out to our team.